INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH REVIEW (IJMDRR) (www.ijmdrr.com) Bangalore-560083, INDIA. Print ISSN: 2395-1877 Online ISSN: 2395-1885 Impact Factor: 7.352 CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. Smriti has published research paper in " International Journal of Multidisciplinary Research Review (IJMDRR) peer reviewed and refereed journal, Volume- 4, Issue- 10, October 2018, pp. 53-62." Paper Title:- " RELATIONSHIP BETWEEN PERSONAL FACTORS AND SATISFACTION LEVEL: A COMPARATIVE STUDY BETWEEN PUBLIC AND PRIVATE BUS PASSENGERS. " Chief Editor Managing Editor